How we handle your delivery details
Someone chose to send you a gift through Vela. To get it to you we need somewhere to send it. This page says exactly what that means.
What we ask you for
Your name, the address the gift should go to, and a phone number the courier can use if they cannot find you. Nothing else. We do not ask you to create an account, we do not ask for a password, and we do not ask for a payment method — the gift is already paid for.
Who sees it
Vela and the courier delivering your gift. The person who sent it never sees it — not the street, not the building, not the city, and not the country. They see only that your delivery details are confirmed, and later that the gift was delivered.
That is not a policy we promise to follow. Your address is encrypted before it is stored, with a key held outside our database, and the systems the sender can reach have no ability to read it at all.
How long we keep it
We delete your address within 30 days of the gift being delivered. If the gift is cancelled, declined or expires, we delete it within 7 days. If a delivery goes wrong and we need the address to fix it, we keep it for up to 90 days while that is resolved.
What we do not do
- We do not sell or share your details with anyone.
- We do not add you to a mailing list.
- We do not use your details to advertise to you, here or anywhere else.
- We do not track you across other websites. This page carries no advertising tags.
- We do not tell the sender where you are, ever, for any reason.
Your choices
You can decline the gift. Nothing is charged to you either way, and the person who sent it is refunded automatically and told only that it was not accepted.
You can ask us to delete your details at any time, and you can ask us never to let a particular person send you a gift again. Both are one message to our support team and neither requires an account.
If something feels wrong
Every Vela gift link starts with velagifts.com. If a link claiming to be from us starts with anything else, it is not us. If a gift is unwanted or the person sending it is someone you do not want contact from, tell us and we will stop it.
Who we are
Vela operates this gifting service. For questions about your details, contact us through our support page.